TTEC Digital - Change Request Portal

My Requests

0 Created, requested, or owned by me

Total Requests

0 Submitted all-time

Pending Action

0 Team Review

Approved

0 Awaiting Implementation

Approvals Queue

Change requests waiting on you. Selecting a row opens the full request.

Submit New Change Request

Raise a change for review and approval.

Classification

Risks & Scope

Scheduling

Execution Plan

Peer Review

Review

Change Title * Required. Concise summary of the change

Change Type

Change Template

Change Owner *

Owner Of Affected System

Client Affecting?

Related Support Tickets

Description of the Change *

Reason for Change *

Risk of Not Performing Change *

Risk with Change *

Describe Any Security Changes *

Who Will Be Impacted *

Identify Items to be Changed *

Deployment Start Date * The day the change begins.

Deployment Finish Date * Must be on or after the start date.

Outage Required?

Outage Start Time

Outage End Time

Suggested Implementation Plan *

Rollback Plan *

Communications Plan

Communications - Please Specify

Pre-Deployment Testing Plan *

Pre-Deployment Testing Completed By

Pre-Deployment Testing Completed No

Post-Deployment Testing Plan *

Peer Review Assignment

Assign a team member to review this change request before it reaches the CAB Approver. The peer reviewer will be able to approve or reject the review directly from the request detail panel.

Assign Peer Reviewer

Optional. The selected person will be notified and can approve or reject the peer review in the request details.

Configure Resource Allocations and review your details prior to submitting.

Resource Requirements (Asymmetric Grid)

Row	Resource Name	Assigned Task	Details (Row 1 Tools / Rows 2-5 Hours)
Row 1
Row 2
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Consolidated Review

Title:

Classification:

Change Owner:

Affected System Owner:

Deployment Start Date:

Deployment Finish Date:

Outage Duration Window:

Create Change Template

Build reusable templates that pre-fill New Request forms when selected.

Template Name * Required. Name shown in the Change Template dropdown

Classification

Risks & Scope

Execution

Default Change Title Pre-fills the Change Title when this template is selected. Leave blank to use the template name.

Change Type

Change Owner

Owner Of Affected System

Client Affecting?

Description of the Change

Reason for Change

Risk of Not Performing Change

Risk with Change

Describe Any Security Changes

Who Will Be Impacted

Identify Items to be Changed

Suggested Implementation Plan

Rollback Plan

Communications Plan

Communications - Please Specify

Testing & Validation

Pre-Deployment Testing Plan

Post-Deployment Testing Plan

Distribution by Status

Requests

Awaiting Impl (0)

Team Review (0)

Project Dev (0)

Declined (0)

Pending Final Appr (0)

Custom Report Builder

Columns

Report results

Run the report to see results.

Change Request Portal

Approvals Queue

Bulk approval results

Submit New Change Request

Resource Requirements (Asymmetric Grid)

Consolidated Review

Access Restricted

Change Request Templates

Create Change Template

Testing & Validation

Access Restricted

Distribution by Status

Custom Report Builder

Report results

Change Request Title

Objective / Description of the Change

Reason for Change

Change Owner

Affected System Owner

Client Affecting?

Risk with Change

Risk of Not Performing

Security Changes Description

Impacted Audience

Items to be Changed

Related Support Tickets

Deployment Schedule

Outage Window details

Auditing

Suggested Implementation Plan

Rollback & Contingency Plan

Communications Plan

Pre-Deployment Testing

Post-Deployment Testing

Assigned Technical Resource grid

Record Post-Deployment Details

Final Sign-Off Status

CAB Post-Implementation Summary

Chronological Post Notes (1-5)

Change Request Documents & Artifacts

Peer Review — Completed

CAB Approval Decision Log